Privacy Policy

1. Information We Collect

When you interact with our website or contact us, we may collect the following types of information:

• Contact information — name, email address, phone number, and mailing address when provided voluntarily through our forms.
• Project details — descriptions of requested services, property address, and any photos or attachments you submit.
• Usage data — pages visited, time spent on site, browser type, and device type, collected automatically via analytics tools.
• Communications — records of emails, form submissions, or text messages you send us.

We do not collect payment card numbers or financial account information on this website.

2. How We Use Your Information

We use collected information to:

• Respond to your inquiry and provide a project estimate or consultation.
• Schedule appointments and communicate about your project.
• Send service-related updates, reminders, and follow-ups.
• Improve our website and understand how visitors use it.
• Comply with legal obligations.

We will not use your information for purposes beyond what is described here without obtaining your consent first.

3. SMS & Mobile Messaging

By providing your phone number and consenting to receive text messages from Smith Brothers Trees and Landscape, Inc., you agree to receive SMS communications related to your inquiry, estimate, or project. Message frequency may vary.

Message and data rates may apply.

To opt out of SMS communications at any time, reply STOP, QUIT, CANCEL, END, or UNSUBSCRIBE to any text message we send. You will receive a confirmation and no further messages will be sent.

For help, reply HELP to any message or contact us at contact@smithbrotherslandscape.com.

We do not sell, rent, trade, or share your mobile phone number or SMS opt-in data with third parties or affiliates for their marketing purposes under any circumstances.

4. Information Sharing

We do not sell, rent, trade, or share your personal information with third parties for marketing purposes — ever.

We may share your information only in these limited circumstances:

• Service providers — trusted vendors who help us operate our business (e.g., CRM software, email delivery), bound by confidentiality obligations.
• Legal requirements — when required by law, court order, or governmental authority.
• Business transfers — in the event of a merger or acquisition, your data may transfer as a business asset, subject to the same privacy protections.

5. Cookies & Analytics

Our website uses cookies and similar technologies to improve user experience and understand site usage. These may include:

• Essential cookies — required for the website to function properly.
• Analytics cookies — anonymous, aggregated data about how visitors use our site (e.g., Google Analytics).

You can disable cookies through your browser settings. Disabling analytics cookies will not affect your ability to use the site.

6. Third-Party Services

Our website integrates with the following third-party services, each governed by their own privacy policies:

• Google Maps / Google Places — for location and review display.
• Google Analytics — for anonymous usage statistics.
• GoHighLevel (CRM) — for managing leads and customer communications.

We encourage you to review the privacy policies of these services independently.

7. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or loss. All data transmissions on this website use HTTPS encryption.

No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

8. Data Retention

We retain contact form submissions and project inquiry records for up to 3 years for business and legal purposes. SMS opt-in records are retained for a minimum of 4 years as required by carrier compliance guidelines.

You may request deletion of your personal data at any time by contacting us (see Section 10). We will honor deletion requests unless retention is required by law.

9. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Opt out of SMS communications at any time (reply STOP).
• Lodge a complaint with a relevant data protection authority.

To exercise any of these rights, contact us using the information in Section 10.

10. Contact Us

Questions or concerns about this privacy policy? Please reach out: