Privacy Policy

1. Information We Collect

Information You Provide Directly

When you fill out our contact or estimate request form, we may collect:

• Full name — to address you properly in our correspondence
• Phone number — to call or text you about your estimate or project
• Email address — to send project-related communications
• Property address or city — to confirm your location falls within our service area and to prepare an accurate estimate
• Project details — any description of work you'd like us to perform, provided in the message field
• Referral source — how you heard about us (e.g., Google, Nextdoor, neighbor referral)

Information Collected Automatically

When you visit our website, we may automatically collect certain non-personal technical data, including:

• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website or search query
• General geographic region (city/state level, not precise location)

This data is collected through analytics tools (see Cookies & Analytics below) and is used in aggregate form only. It cannot be used to identify you individually.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiry — We contact you by phone, text, or email to discuss your project and schedule an estimate.
• To provide landscaping services — Your address and project details help us prepare estimates, plan work, and deliver services to your property.
• To send service-related communications — Appointment reminders, estimate follow-ups, and project updates. We do not send unsolicited marketing emails.
• To improve our website — Aggregate analytics data helps us understand which pages are most useful and improve the user experience.
• To verify your service area — We confirm that your property is within our operating region (DuPage County and surrounding communities).

We will only contact you for purposes directly related to your inquiry or our services. We do not send bulk email newsletters or unsolicited promotional materials.

3. Information Sharing & Disclosure

We do not sell, rent, trade, or share your personal information with third parties for marketing purposes — ever.

We may share your information in the following limited circumstances:

• Service providers: We use a small number of third-party tools to operate our business (such as email providers and scheduling software). These providers process your data only on our behalf and are contractually prohibited from using it for any other purpose.
• Legal compliance: We may disclose information if required to do so by law or in response to a valid legal process (e.g., a court order or subpoena).
• Business transfer: In the unlikely event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction. We will notify you of any such change.

Outside of the circumstances above, your personal information stays within Smith Brothers Landscape.

4. Cookies & Analytics

Our website may use cookies — small text files stored in your browser — to enable basic functionality and analytics. We use cookies for the following purposes only:

• Basic analytics: We may use a privacy-friendly analytics tool (such as Google Analytics) to understand aggregate website traffic — how many visitors we receive, which pages are most popular, and where visitors come from. This data is anonymized and does not personally identify you.
• Functionality: Cookies may be used to remember simple preferences (such as form state) during your visit.

We do not use advertising cookies, retargeting pixels, or any tracking technology designed to follow you across other websites.

You can control cookies through your browser settings. Disabling cookies will not prevent you from using our website or contacting us.

5. Data Security

We take reasonable precautions to protect the information you share with us. Our website uses HTTPS encryption to secure data transmitted between your browser and our server.

However, no method of internet transmission or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. If you have concerns about a specific inquiry, you are always welcome to contact us by phone instead: 630-917-2060.

We retain your contact information for as long as it is needed to fulfill your service request or maintain our business relationship. If you would like us to delete your information, please contact us and we will do so promptly.

6. Your Rights

You have the right to:

• Access — Request a copy of the personal information we hold about you.
• Correction — Ask us to correct inaccurate or incomplete information.
• Deletion — Request that we delete your personal information from our records.
• Opt-out — Ask us to stop contacting you at any time.

To exercise any of these rights, contact us at info@smithbrotherslandscape.com or call 630-917-2060. We will respond within 10 business days.

7. Third-Party Links

Our website may contain links to third-party websites, such as Google Maps, Google Reviews, Facebook, or Nextdoor. These sites have their own privacy policies, which we do not control. We encourage you to review the privacy policies of any third-party sites you visit through links on our website.

We are not responsible for the privacy practices or content of third-party websites.

8. Children's Privacy

Our website and services are intended for adults and property owners. We do not knowingly collect personal information from anyone under the age of 13. If you believe we have inadvertently collected information from a child, please contact us immediately and we will delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

Your continued use of our website after any changes constitutes your acceptance of the updated policy.

10. Contact Us for Privacy Questions